Refund policy

We strive to ensure that every order reaches you in perfect condition. If you need to return or exchange an item, please review the policy below.

Returns Due to Our Error

If you receive a damaged, defective, incorrect, or different product from what you ordered, we will gladly provide a free replacement or full refund.

In such cases:

  • The issue must be reported within 48 hours of delivery.
  • Clear photos or a short video may be required for verification.
  • Toliya will bear all return and replacement shipping charges.
  • A replacement will be sent, or a full refund will be issued after the returned item has been received and inspected.

Returns for Other Reasons

If you wish to return or exchange a product due to a change of mind, dislike of the color or design, incorrect size selection, ordering the wrong item, or any reason other than our mistake:

  • The item must be unused, unwashed, and in its original condition with all original tags attached.
  • The return or exchange request must be made within 7 days of delivery.
  • The customer will be responsible for all return and exchange courier charges.
  • Original delivery charges are non-refundable.
  • Refunds or exchanges (if approved) will be processed only after the returned item has been received and inspected.

Refund Processing

Refund requests will be processed within 7 working days after we receive and inspect the returned item.

Contact Information

For any questions regarding returns or exchanges, please contact us:

Email: toliya.care@gmail.com

Phone: +92 332 0633722

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Return / Exchange Process

1. Contact Us

Email or call us with your order number and the reason for your return or exchange request.

2. Verification

If your product is damaged, defective, or incorrect, our team will verify the issue and arrange a free return. For returns requested for any other reason, the customer will be responsible for the applicable courier charges.

3. Return & Processing

Once the returned item is received and inspected, your replacement or refund (if applicable) will be processed within 7 working days.