Return & Exchange Policy

Returns & Exchanges Policy

  • We will gladly accept any unworn, unwashed merchandise with original tags within 7 Days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e., courier or registered post, on their own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 15 working days after receiving the return products.
  • All returns should be sent to Toliya.
    P 82 D University Town, Faisalabad.
    .
  • For further queries about exchanges and returns, please contact us at toliya.care@gmail.com

Follow these simple steps to return or exchange your item(s):


1. Ship to

Customer needs to return the merchandise via traceable delivery i.e., courier or registered post, on his own expense to the following address:

Consumer Returns Department
Direct Factory Outlet
P 82 D University Town, Faisalabad.
Pakistan
Telephone Support : +92 332 0633722 ( 9:00 AM to 6:00 PM  Monday - Saturday)