Returns & Exchanges Policy
We will gladly accept any unworn, unwashed merchandise with original tags within 7 days of purchase for a refund or an exchange.
Please return goods with a copy of the invoice and mention the reason for returning the items.
We offer FREE return shipping — customers do not have to pay any return courier charges.
Delivery charges (original shipping) will not be refunded.
Refund requests will be processed within 7 working days after receiving the returned products.
All returns should be sent to:
Toliya
P-82 D, University Town, Faisalabad.
Damaged or Defective Products
In case you receive a damaged, defective, or incorrect product, we will offer a free return or exchange.
- The issue must be reported within 48 hours of delivery
- Proof (images/video) may be required for verification
- Return shipping will be completely free (covered by us)
Contact Information
For further queries about exchanges and returns, please contact us at:
📧 toliya.care@gmail.com
📞 Telephone Support: +92 332 0633722
(10:00 AM to 6:00 PM, Monday – Saturday)
Return / Exchange Process
Follow these simple steps to return or exchange your item(s):
1. Contact Us
Email or call us with your order details and the reason for return.
2. Ship / Pickup
We will arrange a courier pickup or guide you for a free return process.
3. Processing
Once we receive the item, your refund or exchange will be processed within 7 working days.